TERMS OF USE
These terms and conditions are applicable to the usage
of the https://www.touraroundworld.in/ ("TOUR
AROUND WORLD") by you. TOUR AROUND WORLD shall
provide you (“User”) travel-related information, travel leads, pricing,
availability and reservations for airlines, hotels, railway, holiday packages,
bus and car rentals across cities and rural areas throughout India and abroad
(“Service/s or TOUR AROUND WORLD Services”). These Services may be availed by
the User in India or outside India at any time during the year as is offered by
various third party vendors like airlines, hotels, bus operators
etc.("Service Providers" or "Vendors"). The website is also
for your education and information and is also used by us to obtain feedback
with a view to providing information and services with respect to the leisure
industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening
an Account
In order to become able to use the TOUR AROUND
WORLD, you must complete in full an application form on the Website. As part of
the application, you will be asked to provide us with a Username and Password.
This username and password will be used by you when using our services.
Usernames/Passwords
You
are solely responsible for the confidentiality of your username, and password.
In the event you have reason to believe your account, username and/or password
is being used in an unauthorized manner, you agree to contact us promptly so
that the appropriate modifications can be made to your account. Please be aware
that information will be sent to your email address that you provided to us at
the time of sign up.
Agreement
to Receive Mail
You
hereby consent to the receipt of physical & electronic communication from
us.
Contributions
on Website
Any
activity you do on the website (Comments, Reviews, and Questions etc) becomes
property of TOUR AROUND WORLD. We reserve the right to modify or update that
information suitably.
Viruses
and Contamination of System
TOUR
AROUND WORLD is neither responsible nor liable for any viruses or other
contamination of your system, nor for any delays, inaccuracies, errors or
omissions arising out of your use of this site or with respect to the material
contained on this site.
Linked
Sites
Any
linked websites in our website are not under our control and we are not
responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content
and Intellectual property rights
All
content on the website including but not limited to icons, buttons, logos, text
etc, as well as any and all trademarks, whether registered or not constitute
the exclusive intellectual property of the TOUR AROUND WORLD and is protected
under Indian law. You may not selectively download portions of the website
without retaining the copyright notices You may download material from the
website only for your own personal use and for no commercial purposes
whatsoever. Any and all information that is submitted by you including but not
limited to comments, feedback etc is the sole property of TOUR AROUND WORLD
which may be used in any manner the TOUR AROUND WORLD deems fit. We provide all
content to the best of our knowledge and we are not responsible for changes to
third party content.
Limitation
of Liability
TOUR
AROUND WORLD makes no warranty that this site will meet your requirements, the
service or this site will be uninterrupted, the results that may be obtained
from the use of this site will be accurate or reliable, any information or
other material obtained by you through this site will meet your expectations
and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by TOUR AROUND WORLD either through the
website or otherwise is provided to you without warranty of any kind either
expressed or implied, with regard to the merchantability, technical
compatibility or fitness for a particular purpose with regard to any service,
products or material provided by or through the website.
Indemnity
You
agree to indemnify, defend and hold harmless TOUR AROUND WORLD, and its
officers, employees, agents, and any third party information providers to the
Website, from and against all claims, actions, proceedings, expenses, damages
and liabilities, which are the result of, or are in any way related to your use
of the website.
Governing
Law
These
terms and conditions shall be governed by Indian law and the courts at Tezpur
shall have exclusive jurisdiction in all matters arising out of or in
connection with the use of the website by you.
Privacy
Policy
Please
refer to our Privacy Policy on the website.
Charges
& Pricing
TOUR
AROUND WORLD does not charge any fees for browsing. TOUR AROUND WORLD is ONLY a
ticketing/booking agent for various types of services. For example, TOUR AROUND
WORLD does not operate bus services or run flights of its own etc. In order to
provide a comprehensive choice of bus operators or flights etc, departure times
and prices to customers, it has tied up with many Vendors. TOUR AROUND WORLD 's
advice to customers is to choose the Vendor they are aware of and whose service
they are comfortable with. TOUR AROUND WORLD is not liable for any Discrepancy
/ Deficiency in service by the Service Providers / Vendors of any service type.
Users can create free membership accounts on TOUR AROUND WORLD for service
booking. From time to time, TOUR AROUND WORLD at its sole discretion will add
new services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to TOUR AROUND WORLD. GST Credit (if applicable) will be
provided directly by the Vendor to the User and TOUR AROUND WORLD will not be
responsible for non-receivable of the same.
While TOUR AROUND WORLD strives for quality products and services with accurate
pricing information, typographical and other errors may occur. In the event the
Service is listed at an incorrect price or with incorrect service information
due to an error, TOUR AROUND WORLD may at its discretion contact the User for
instructions or cancel User's booking and notify User of such Cancel.
TOUR AROUND WORLD will have the right to rectify the price of the Service and
contact User for further instructions via e-mail address provided by User at
the time of registration, or cancel the booking and notify User of such
cancellation. If TOUR AROUND WORLD cancels the order after the payment has been
processed, the said amount will be remitted to User’s account from which the
payment was made.
Payment
Options
TOUR
AROUND WORLD Supports various Payment
Methods like Credit and Debit Cards (Visa, MasterCard, Rupay, Amex, Dinners
etc), Internet Banking (around 100 Indian Banks), Wallets, etc through an
online payment gateway system. TOUR AROUND WORLD and the associated one or more
payment gateway makes full effort to fulfill information security requirement
and uses the latest encryption technology to protect and safeguard the Users
Payment Methods and their details.
All Payments for services purchased via TOUR AROUND
WORLD by all types of users (travelers or agents or any other type) have to be
pre-paid. In case the credit is extended/provided to any type of user, then it
needs to be paid within the next working day. If the user misses his payment
timelines, then TOUR AROUND WORLD has the right to cancel the purchased service
or any other purchased services of the same user or its sister concerns to
recover the money and penalty amount decided by TOUR AROUND WORLD (upto 100% of
the default amount).
Company also reserves the right to charge 1% per day
penalty interest for overdoes, the same will charged after reminders and
notifications.
Gateway
Charges
Please
note that TOUR AROUND WORLD cannot control any fees or conversion rates that
may be charged to User by their Banks or Financial Institution related to such
a transaction and TOUR AROUND WORLD disclaims all liabilities in this regard.
TOUR
AROUND WORLD Travel Special Fares
There
are three types of TOUR AROUND WORLD Special Fares:
•
TOUR
AROUND WORLD Special ZERO Reschedule Charges
•
Reschedule request needs to reach TOUR
AROUND WORLD at least 36 hours for domestic flights and 72 hours for
international flights before the original departure time. If the request does
not come in this timeframe, then normal Airlines and TOUR AROUND WORLD Travel
Reschedule charges will be charged. However, Customer can also directly work
with the airlines when the departure time is less than the above mentioned
timeframe. Any charges imposed by the airlines in this regard, will need to be
borne by the customer itself.
•
Exact flight details of the new
flight needs to be provided for Reschedule request - Only one option will be
handled for reschedule request.
•
TOUR AROUND WORLD Travel takes 4 to
8 hours to respond during working hours for re-schedule request and is totally
dependent on seat availability and airlines response. Incase the airlines does
not provide timely or no response, TOUR AROUND WORLD Travel cannot be held
responsible for the same.
•
TOUR AROUND WORLD may charge
certain service fees for the service rendered.
•
TOUR
AROUND WORLD Special ZERO Reschedule, 50% Cancellation Fees, Free Meal
•
Reschedule details covered
under TOUR AROUND WORLD Special
ZERO Reschedule Charges
•
Airlines & TOUR AROUND WORLD Cancellation Charges will be charged at 50%
For e.g. if Airlines cancellation charges were Rs 3000 and TOUR AROUND WORLD
Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be
Rs 1500 and TOUR AROUND WORLD Charges as
Rs 249. All Cancellation requests needs to reach TOUR AROUND WORLD before 36 hours in domestic flights and 72
hours for international flights before the original departure time. If the
request does not come in this timeframe, then normal Airlines and TOUR AROUND
WORLD Cancellation charges will be
charged. However, Customer can also directly work with the airlines when the
departure time is less than the above mentioned timeframe. Any charges imposed
by the airlines in this regard, will need to be borne by the customer itself.
•
Free Meal is supposed to be
provided by the airlines. However if for any reason, airlines does not provide
the Free MEAL, no compensation will be provided by TOUR AROUND WORLD . MEAL
Selection needs to be done by the customer on the airlines website. TOUR AROUND
WORLD will not choose any MEAL type on
customer's behalf.
•
TOUR
AROUND WORLD Special ZERO Cancellation / Reschedule Fees, Free Meal
•
Cancellation requests needs to
reach TOUR AROUND WORLD atleast 36 hours
for domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then
normal/standard Airlines and TOUR AROUND WORLD Cancellation charges will be
charged.
•
Please read above for Rescheduling
of Flights & Free MEAL
Refund,
Cancellation & Re-scheduling Policy
In case of no-show or unutilized
bookings, User shall be required to make requests for any valid and applicable
refunds, as per Vendors’ policies or within 15 days from the travel date
(whichever is earlier). No refund would be payable for any requests made
after the expiry of 30 days of travel date / check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents TOUR AROUND WORLD s account
balance. In case of agents account closure, the agent is supposed to consume its
balance or clear their dues (if any). No money transfer will be done to travel
agents bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and TOUR AROUND
WORLD or the Vendor would not be liable
for any charges/expenses incurred by User, either directly or indirectly in
this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to TOUR AROUND WORLD receiving the refund from the Vendor. In
the Event Vendor does not refund the amount to the TOUR AROUND WORLD , TOUR
AROUND WORLD shall not be held liable
for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by TOUR
AROUND WORLD . Less than 24 hours, the USER should cancel it directly with the
airlines and inform TOUR AROUND WORLD
for the refund processing
TOUR AROUND WORLD shall charge a cancellation
fees - varying from time to time and transaction to transaction and type of
service. This fees will be over and above the Airlines Cancellation Fees.
Similarly for other service like Bus Tickets etc, TOUR AROUND WORLD will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and TOUR AROUND WORLD will not be able to do any changes around it.
Refund will only be processed once the USER informs TOUR AROUND WORLD
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and TOUR AROUND WORLD
Re-schedule Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by TOUR AROUND WORLD . The User need to work directly with the
Vendor and TOUR AROUND WORLD will not be
responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. TOUR AROUND WORLD
will not be responsible for any inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking
Confirmation
User
should not take any action based on information on the Marketplace until User
has received a confirmation of User’s transaction. In case of confirmations to
be received by email, if User does not receive any confirmation of User’s
purchase/transaction within the stipulated time period, User may first look
into "spam" or "junk" folder to verify that it has not been
misdirected, and if still not found, please contact TOUR AROUND WORLD 's call
centre or login into the User Account section of TOUR AROUND WORLD .
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of TOUR AROUND
WORLD .
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by TOUR AROUND WORLD for such booking will be refunded to the User’s
Account used for making the payments.
Offer Fares / Series Fares / Group Fare or any other
similar fares are non-refundable, non-changeable under any circumstances. In
these types of bookings, more than one (non related) passenger is added in the
same pre-purchased PNR. Names in this type of fares are updated between 8pm and
11pm, one night before the travel date. Hence, web checkin needs to be done by
the passenger or the travel agency once the names are updated. Do note Airlines
counter are not very friendly at some airports and machines may / may not
operate. Also airlines may levy service charges for issuing boarding pass from
the airport counter. Since these are collective passengers tickets, normal web
checkin, meal selection, extra baggage purchase, wheel chair addition, GST or
any other special services cannot be added in these tickets. Lastly in these
types of fares, our fare rules supersedes airlines and hence no refund requests
are entertained unless flight is cancelled or flight date/timing is changed by
more than 6 hours in domestic flights and over 24 hours in international
flights.
Name changes (minor or major) in any form cannot be done
in these fares. In this type of fares (Offer Fares / Series Fares / Group Fare
or any other similar fares), you are not supposed to contact airlines directly
or any other body for any reason. TOUR AROUND WORLD should be your only point of contact for any
purpose and the decision of TOUR AROUND WORLD
will be final. Incase you contact airlines or any other body, your
account might be disabled and your balance will be forfeited.
In case of schedule change and airlines provides
multiple options, agent/customer has the choice to choose among the given
options only within the given time. However, once names are updated in the
revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / TOUR
AROUND WORLD can choose any option.
Offline
Booking
TOUR AROUND WORLD avoids and do not recommends travel agents
for doing offline booking with us. However, if the travel agents insists, TOUR
AROUND WORLD can do the booking on
behalf of the travel agent as a courtesy. Having said that TOUR AROUND
WORLD will not be responsible for
any type of mistake like date, origin city, destination city, itinerary
details, pricing, name & details of the passenger etc. Travel Agent will be
responsible for any mistake or issue in offline booking from TOUR AROUND WORLD
. TOUR AROUND WORLD on any circumstances
will not bear any expense
or refund any part of the booking amount.
Promo
Codes
TOUR
AROUND WORLD may generate promotion
codes from time to time which may be availed on the site for discount, if
applicable. TOUR AROUND WORLD at its
discretion, could add new promo codes, change or withdraw existing ones without
any prior notice. Incase of any dispute with any party, TOUR AROUND WORLD 's
decision will be binding and final.
When USER registers with TOUR AROUND WORLD , TOUR AROUND WORLD or any of its partners/afflilate/group
companies/partners/vendors may contact User from time to time to provide
information/offers of services that TOUR AROUND WORLD or such other group companies believe may
benefit User.
Users
Responsibility & Liability
User shall be responsible for their own actions in
utilizing the Services purchased by User, and TOUR AROUND WORLD
shall not be liable for any such action. TOUR AROUND WORLD is
only providing a platform for communication and it is agreed that the contract
for Service shall be a strictly bipartite contract between the Vendor and User.
User represents that User is of legal age to form a
binding contract with TOUR AROUND WORLD and is not a person barred from receiving Services
under the laws as applicable in India.
Any references to a Vendor being "verified"
(or similar language) only indicate that the Vendor has completed a reasonable
verification process. Any such description is not an endorsement, certification
or guarantee by TOUR AROUND WORLD about any Vendor, including of the
Vendor's identity and credibility. TOUR AROUND WORLD therefore recommends
that you always exercise due diligence and care when deciding whether to avail
services from a Vendor, or while having any other interaction with them.
Upon
receiving User’s complaint, TOUR AROUND WORLD
shall inform the relevant Vendor of such complaint and request for an
explanation. Users are required to refrain from raising frivolous and baseless
complaints. User expressly acknowledges that the Vendor providing the deficient
Service will be solely responsible to User for any claims that User may have in
relation to such defective service and TOUR AROUND WORLD shall not in any manner be held liable for
the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that TOUR AROUND WORLD will not be held liable for failure of the
Vendor to make available any Service therein.
TOUR AROUND WORLD reserves the right at
all times to disclose any information as is necessary to satisfy or comply with
any applicable law, regulation, legal process or governmental request, or to
edit, refuse to post or to remove any information or materials, in whole or in
part, in TOUR AROUND WORLD 's sole discretion.
In no event shall TOUR AROUND WORLD its
officers, directors, employees, partners or vendors be liable to User, the
Vendor or any third party for any special, incidental, indirect, consequential
or punitive damages whatsoever, including those resulting from loss of use,
data or profits, whether or not foreseeable or whether or not TOUR AROUND WORLD has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out
of or in connection with User’s purchase of the services herein.
TOUR AROUND WORLD shall not assume any
liability for the non-availability of the Services where required or any action
or inaction that might be taken by the Vendor.
ALL
LINKED TERMS AND CONDITIONS HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND
AGREED BY USER.
